Shipping Policy
At Santeli Jewelry, we aim to deliver your orders safely and efficiently worldwide.
Shipping Carriers
We offer the following shipping options:
- PostNL
- DHL
Available options will be shown at checkout.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight
This ensures transparent and fair pricing.
Processing Time
- Orders are processed within 1–3 business days
- You will receive a confirmation email with tracking information once your order has been shipped
Delivery Times (Estimated)
- Netherlands: 1–3 business days
- EU: 3–7 business days
- International: 7–14 business days
Delivery times are estimates and may vary.
International Shipping
Orders shipped outside the EU may be subject to customs duties or import taxes. These charges are the responsibility of the customer.
Tracking
Once shipped, you will receive a tracking number via email.
Delivery Issues Policy – Santeli Jewelry
Missing or Delayed Orders
If your order has not arrived:
- Contact us at infosanteli@hotmail.com
- Include your order number
We will investigate with the shipping carrier (usually within 1–3 business days).
Lost Packages
If a package is confirmed lost by the carrier:
- You will receive a full refund or replacement
Damaged Deliveries
If your package arrives damaged:
- Contact us within 7 days of delivery
- Provide photos of the damage and packaging
Incorrect Address
Please ensure your shipping details are correct. Santeli Jewelry is not responsible for orders shipped to incorrect addresses provided by the customer.