Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery within 1-2 business days.

Yes, we ship worldwide. International delivery times vary by destination, typically 7-14 business days. Customs fees may apply.

Once your order ships, you'll receive a tracking number via email. You can also track your order through your account dashboard.

Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order has been shipped.

If your package is delayed beyond the estimated delivery date, please contact our customer service team and we'll investigate immediately.

Yes, we offer free standard shipping on all orders over €100. Express shipping is available for an additional fee.

Please contact us immediately if you need to change your shipping address. We can update it if the order hasn't been processed yet.

Many pieces on the store feature stainless steel and fashion jewelry materials designed for everyday wear. Product-specific material details are listed on each product page

Sensitivity varies by person. Customers with highly sensitive skin should review product materials carefully before purchasing.

We photograph all products in natural light to show accurate colors and details. Slight variations may occur due to screen settings and lighting conditions.

Many of our popular pieces are restocked regularly. Sign up for restock notifications on product pages to be alerted when items become available again.

While our jewelry is crafted from durable materials, we recommend removing pieces before swimming, showering, or exercising to maintain their longevity and shine.

Yes, we accept returns and exchanges within 30 days of delivery. Items must be unworn, in original condition, and in their original packaging.

We offer a 30-day return policy for unworn items in original condition. Custom or personalized pieces are final sale and cannot be returned.

Refunds are processed within 5-7 business days after we receive your return. The funds will appear in your account within 3-5 business days depending on your bank.

Please contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including return shipping.

Orders can be cancelled within 24 hours of purchase if they haven't been processed. Please contact customer service as soon as possible.

Yes, sale items follow the same return policy as regular-priced items. They must be unworn and in original condition within 30 days of delivery.

Customers are responsible for return shipping costs unless the item is defective or we made an error. We provide prepaid labels for damaged or incorrect items.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through encrypted payment gateways.

Absolutely. We use industry-standard SSL encryption and PCI-compliant payment processors to ensure your information is completely secure.

Reach us via email at support@santelijewelry.com, through our contact form, or by phone. We're here to help with any questions or concerns.

Our customer service team is available Monday through Friday, 9 AM to 6 PM CET. We respond to all inquiries within 24 hours.

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