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Basic Information
| SPU ID: | 24000 |
Specifications
| Material: | 304S.steel |
Product Description
| Color | Gold Color, Silver Color |
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Shipping, Returns & Delivery Issues
At Santeli, we strive to provide you with a smooth and satisfying shopping experience. Below you will find all information regarding shipping, returns, and delivery issues.
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Shipping
Which carrier will deliver my package?
For all shipments, we offer two shipping options: PostNL or DHL.
The actual shipping costs will be displayed during checkout in your shopping cart overview.
What are the shipping costs?
Santeli ships orders worldwide via PostNL and DHL from the Netherlands. Shipping costs per country will be shown once you select your destination country during checkout.
Shipping costs are based on your country of residence and the weight of your package. This ensures fair and transparent pricing.
How does the shipping cost system work?
• Destination country: Shipping costs vary depending on the country you live in. Each country has its own rates based on distance and local shipping costs.
• Package weight: The weight of your package also affects shipping costs. Heavier packages require more resources and therefore have higher shipping fees.
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Returns
Return period
You have the right to return your order within 14 days of receiving it.
Return conditions
• The product must be returned in its original packaging and in perfect condition.
• Products showing signs of use will not be accepted.
• All accessories and included items must be returned.
Defective products
• Products with defects will be inspected after being received.
• If the defect is confirmed, we will offer a replacement, repair, or refund.
How do I request a return?
1. Send an email to infosanteli@hotmail.com to request the return form.
2. Please include your order or product number in the email.
3. After submitting the completed form, you will receive instructions on how to return the product.
Important information
• Returns sent without prior request or without the form may be refused.
• Return shipping costs may vary depending on the reason for the return (defect or withdrawal).
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Delivery Issues
My package has not been delivered, what should I do?
We’re sorry to hear that your package has not been delivered. You can contact us via infosanteli@hotmail.com. Please don’t forget to include your order number.
We will start an investigation with the carrier to find out what happened to your package. This process may take 1 to 3 business days.
If the package is declared lost by the carrier, we will refund the purchase amount. A refund will only be issued once there is confirmation and proof from the carrier that the package has not been delivered.